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How Does Practice Management Get Manageable?

How Does Practice Management Get Manageable?
blog image hereI have had my ups and downs in 20 years of dentistry – believe me! There have been wonderful highs and some seriously low lows over that time. I have talked to thousands of dentists over that time period, so I’m fairly certain that I’m not the only one. There are ways to make all of it easier and make everyone (you, team and patients) happier.
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Improve New Patient Flow
There is very little in ANY business that can’t be improved with more demand for services. There are many kinks in systems that simply must be improved when there is demand for services that you really want to provide. Imagine this scenario – what if a well-thought out marketing campaign produced 20 potential new implant patients for your practice? Now, you have placed a few implants, and you have some experience, but not as much as you would like. What would happen if you had 5 patients every week for several weeks to place at least one implant for each patient? Would your skills improve with more repetition and practice? Of course! How about implant protocols and systems in your practice – would they improve as well? Definitely! I love marketing, because it helps me and my team to get off the fence after we have had proper training in an area of dentistry where we really want to build proficiency and efficiency. It can honestly make all the difference in the world. Many practices hold off doing much marketing for many reasons, but most of them involve fear. Don’t let that hold you back, go for it. Remember that all marketing is a test, and it needs to be properly tracked, so don’t go for it willy-nilly, but make certain that you know at least the basics before you pull the trigger on a bunch of marketing efforts.

Systems, Systems, Systems

I truly hope that it never happens that a practice would lose every team member at once, but if that occurred in YOUR practice, what would be the consequence? Would you know what the most important systems are in your practice and how to make certain that someone new could follow them? Be resolute in getting your systems in writing, following them and making your practice systems-dependent, rather than people-dependent.

Effective Team Meetings

Fortunately team meetings do not have to be painful. Think of this as the perfect time to “bond” with the team and be a great leader. The great part here, is that the doc should not be the only one to plan, speak or problem solve at team meetings. Every team member needs to be involved and bring up what is working well, what needs to be improved or simply to pat team members on the back. You can even be downright inspirational. As a matter of fact, I think that a large part of my role as the owner dentist in my practice (or any leader of anything for that matter), is to set the tone, inspire and be extremely exemplary for the team. We use gratitude and inspiration at all of our team meetings. We also strive to learn something new each time, as well. It keeps us moving forward and lets my team know what an honor and privilege it is to serve our patients and employ wonderful team members.

It is also an honor and a privilege to serve you. If there is anything that we can do to help, please don’t hesitate to contact us. We are here for you and your practice. My goal for you is to Love Your Practice!


Make the Time to Work ON the Practice


Dental Practice Management: I Dare You to Create the Practice of Your Dreams

I talk to dentists a lot that are stuck. Stuck in their current work flow that is exhausting, stressful and unproductive. I seem to be OK with exhaustion as long as it was productive. There is nothing worse than getting to the end of a long day caring for patients and looking at the production or collections and being disappointed with the resulting effect on cash flow and the business in general. Dental practice management is a big challenge. This, in itself, is stressful and overwhelming.

On the other hand, there is nothing better than getting to the end of an extremely productive day and feeling like you are on top of the world! Everything went well from patient flow to cash flow, it was a great day! The thing about these days are that they are well-planned from marketing strategy to initial phone call to scheduling to the well-trained team providing the care. But, it all starts with a dream of what your practice could become. There is no way to accidentally build a phenomenal company that is productive and a great business at the same time. It takes planning, strategy, marketing, systems and a leader that love to provide excellent care to patients, while paying attention to strong and solid business principles at the same time. Don’t let dental practice management get you down. I dare you to begin today to create the practice of your dreams, don’t wait any longer!


A New Dental Beginnning

There has never been a better time for new beginnings, second chances and making time to learn the new avenues in marketing that are available today. The internet has changed the way potential patients search for their dentist. With Google, social media and changes in the way patients get information, you want to be part of the conversation. Chances are you ARE part of the conversation, whether or not you are taking part in it yourself. Patients are talking about you on Facebook, Twitter, on Google reviews and other areas of the internet. Make it a priority to be a part of it, or you don’t get a say in what happens. Put it on your action list – learn about it yourself or appoint someone in your practice to help that is already web and social media savvy. Today can be the start of a wonderful new beginning!


Which Employee Benefits Should You Be Offering?

This has been a big topic and question asked recently, so I thought I would share with you what we do.
We use a PEO which stands for Professional Employee Organization. It’s definition: an outsourced HR department. We are are able to offer a wide variety of benefits to our employees because we use a PEO. Before going with the PEO, we were only able to offer 401K along with our vacation & personal time. They are a one stop shop for all your HR and employee benefit needs.

They offer the following benefits at a group rate for our employees: health insurance, vision insurance, life insurance, short/long term disability as well as flexible spending accounts. Our PEO takes care of our payroll, worker’s comp, 401K, vacation time, sick time, personal time, unemployment claims management and maintains our employee personnel files. All I do is report hourly numbers to the PEO office bi-weekly. We don’t pay for the benefits for our employees but you could pay a % or a dollar amount towards their benefits if you wish. A great service provided by the PEO is keeping track of all of the vacation, personal time, etc. and logging it on the employees pay stub each pay period. We have also opted to go completely paperless, so there is a direct deposit and employees are given a login to review and print their pay stub if needed. The employee can go online and print off the whole year if needed. I don’t have to go back and find all the pay stubs and recreate them like I used to do if an employee was buying a house and needed three months of pay stubs they lost. Does that sound familiar?

A real benefit of working with a PEO company is that they make sure you are always compliant and up to date with labor laws. If anything changes, they let you know and send out a new labor law poster to be posted. I have to confess, I was always hesitant to delegate this type of task because I didn’t think it took me very much time. However, 15 minutes here and there really does add up and I didn’t realize how much time I was spending on these tasks until I turned them over to the PEO. They have made handling any HR matter so much more efficient and we are able to offer many of the benefits of a large company. For that, I am forever grateful. The PEO we use is Merit Resources. Google them or contact me and I would love to help!